how to replace assurance wireless phone

Assurance Wireless, a lifeline assistance program supported by the federal government, has been a boon for low-income individuals by providing them with essential communication services. However, when your Assurance Wireless phone faces glitches or damages, a reliable replacement becomes crucial.

In this article, we delve into the best Assurance Wireless phone replacement alternatives, ensuring that you remain connected without interruption. From budget-friendly options to feature-packed devices, we’ve got you covered.

Assurance wireless phone replacement policy

Assurance Wireless phone offers a replacement policy for eligible customers. If your Assurance Wireless phone is lost, stolen, or damaged, you may be eligible for a free replacement phone. check

  • You can only request one replacement phone per year.
  • The replacement phone will be the same or similar model to your current phone.

In some cases, you may be required to pay a fee for a replacement phone from Assurance Wireless. This is typically the case if your phone was damaged due to your own negligence.

Will Assurance Wireless replace a phone?

Assurance Wireless does offer a phone replacement policy for eligible customers. If technical issues in Assurance Wireless phone you may be eligible for a free replacement phone.

To qualify for a free assurance wireless phone replacement, you must meet the following eligibility requirements:

  • Be enrolled in the Lifeline program
  • Have an active Assurance Wireless account
  • Provide proof of identity and eligibility

Assurance Wireless aims to ensure that eligible participants have access to reliable communication services. As a result, they offer a range of replacement phone choices, including basic phones and smartphones, depending on your preferences and needs.

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Will assurance wireless replace a lost phone?

Assurance Wireless will replace a lost phone If you meet these criteria, Assurance Wireless will send you a free replacement phone. The replacement phone may not be the same model as your original phone, but it will be a comparable model.

  • You are an active Assurance Wireless customer.
  • You have reported your phone lost to Assurance Wireless within 60 days of the loss.
  • You can provide Assurance Wireless with a police report if your phone was stolen.
  • You have not previously received a free replacement phone within the past 12 months.

Will assurance wireless replace a broken phone?

Assurance Wireless will replace a broken phone if you meet the following criteria:

  • You have reported your phone broken to Assurance Wireless within 60 days of the break.
  • You can provide Assurance Wireless with proof of the damage, such as a receipt from a repair shop.
  • You have not previously received a free replacement phone within the past 1 year.

How to assurance wireless phone replacement ?

assurance wireless phone replacement online
  1. Visit Website: Go to website and read latest replacement criteria.https://www.assurancewireless.com/
  2. Contact Assurance Wireless customer service. You can call them at 1-888-321-5880.
  3. Provide your account information. This includes your phone number, account number, and PIN.
  4. Explain why you need a replacement phone. You will need to provide proof of the damage, such as a receipt from a repair shop, or a police report if your phone was stolen.
  5. Wait for approval. Assurance Wireless will review your request and approve or deny it within 24 hours.

How long does it take for Assurance Wireless to send a replacement phone?

Assurance Wireless usually takes 7 to 10 business days to send a replacement phone after your request has been approved.

Tips To Locate an Assurance Wireless Lost Phone

  • Make sure Find My Device is turned on. This feature is enabled by default on most Android phones, but it’s always a good idea to check. You can find it in your phone’s Settings app under Security > Find My Device.
  • Use the Find My Device website or app. If Find My Device is turned on, you can use the Find My Device website or app to locate your phone on a map. You can also play a sound on your phone, lock it, or erase its data.
  • Contact your carrier. Your carrier may be able to help you track your phone’s location using their network.
  • File a police report. If you’ve tried everything else and you still can’t find your phone, you may want to file a police report. This will create a record of your lost phone and may help you recover it if it’s found.

Deactivate Assurance Wireless Lost or Stolen Phone?

Deactivate your Assurance Wireless phone as soon as possible. This will prevent anyone else from using your account and racking up charges on your bill. You can deactivate your phone by calling Assurance Wireless customer service at 1-888-321-5880. The representative will be able to either temporarily suspend or permanently deactivate your phone.

Here are the steps on how to deactivate your Assurance Wireless phone:

  1. Call Assurance Wireless customer service at 1-888-321-5880.
  2. Tell the representative that you lost or stolen your phone.
  3. The representative will ask for your account information, such as your phone number and PIN.
  4. The representative will then deactivate your phone.

Assurance wireless phone replacement fee

Assurance wireless phone replacement cost from depends on the reason for the replacement. Assurance Wireles phone is lost, stolen, or damaged due to no fault of your own, you will receive a free replacement phone. However, if your phone is damaged due to your own negligence, you may be required to pay a fee for a replacement phone. The fee for a replacement phone due to negligence is typically $65.

Reason for ReplacementFee
Lost or stolenFree
Damaged due to no fault of your ownFree
Damaged due to your own negligence$65

Are Assurance Wireless phones new or refurbished?

How to get free Assurance Wireless Phone

If you request a Assurance Wireless phone replacement for a damaged phone, you may receive a new phone or a refurbished phone. The decision of whether to send you a new phone or a refurbished phone will be made by Assurance Wireless based on the availability of phones and the severity of the damage to your original phone.

What phones do Assurance Wireless send you?

  • ZTE Prestige 2
  • ZTE Quest
  • ZTE Quest Plus
  • ZTE Tempo X
  • Kyocera DuraForce
  • Kyocera JAX S1360
  • Kyocera Hydro Reach
  • Kyocera DuraForce XD
  • Kyocera DuraForce XV+
  • LG Optimus F3
  • LG Aspire T40C
  • Alcatel OneTouch Retro
  • Alcatel ONETOUCH Cinch
  • ALCATEL Dawn
  • Samsung Entro Mobile Phone
  • Jitterbug Smart 2
  • Coolpad Illumnia
  • Coolpad Avail
  • ANS Wiko Life
  • ANS UL40
  • ANS Rapidz
  • Unimax U673c
  • Unimax U683CL

activate my replacement phone from Assurance Wireless

To activate your assurance wireless phone replacement, you can follow these steps:

  1. Remove the SIM card from your old phone and insert it into your new phone.
  2. Turn on your new phone and follow the on-screen instructions.
  3. When prompted, enter your Assurance Wireless account number and PIN.
  4. Your phone will be activated and you will be able to start using it.

How do I transfer my Lifeline service to another carrier?

To transfer your Lifeline service to a new carrier, begin by contacting the new carrier and sharing your current provider’s details. The new carrier will initiate the transfer process by reaching out to your current provider. Once the transfer is processed, your current provider will notify you, and you can start using the services of your new carrier.

Frequently Asked Questions

Can I transfer my existing service to the assurance wireless phone replacement?

Yes, you can usually transfer your existing service to the replacement phone provided by Assurance Wireless. They will guide you through the steps to activate the replacement phone and transfer your service without much hassle.

Is there a fee for getting a replacement phone

Assurance Wireless offers replacement phones for free in most cases. However, it’s best to check with their customer support to confirm whether there are any charges associated with the specific circumstances of your phone replacement.

What documentation do I need to provide for a phone replacement?

When requesting a phone replacement from Assurance Wireless, you will typically need to provide your account information, proof of identity, and details about the issue with your current phone. This helps them verify your eligibility and process your replacement request.

How can I request a replacement phone from Assurance Wireless?

To request a replacement phone from Assurance Wireless, you need to contact their customer support either through their website or by calling their toll-free number. They will guide you through the process and provide you with the necessary information.

What should I do if my Assurance Wireless phone gets lost or stolen?

If your Assurance Wireless phone is lost or stolen, it’s important to contact their customer support immediately. They will help you suspend your service to prevent unauthorized use and guide you through the process of getting a replacement phone.

Conclusion

Assurance Wireless phone replacement policy stands as a commendable solution for qualified customers seeking a fresh device. Offering a straightforward and efficient process, the policy comes at no cost to those who meet eligibility criteria. The rapidity of the replacement process further adds to its appeal. However, there are a few aspects to consider before opting for a replacement.

One of the most significant advantages of the Assurance Wireless phone replacement policy is its accessibility to eligible participants without any financial burden. This ensures that individuals who rely on the lifeline assistance program can continue to stay connected without the worry of hefty replacement costs.

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